Return & Exchange Policy

Dear valued customer,

Thank you for choosing to shop with Ziara Clothing Co. We take great pride in offering you high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return or exchange your purchase. To ensure a smooth and satisfactory experience, we have outlined our  Exchange policy.

Exchange Policy:

If you want to exchange a product, you have to email us at info@desiglamstudio.com within 24 hours. Customers need to raise a request for exchange within 4 days; after this period, customers are not eligible for any type of exchange.

In the case of receiving a defective product from our side, we will provide an exchange. (T&C*) For claiming a defective product, you must send a pre-opening video within 24 hours. If you cannot provide a pre-opening video of the wrong product/parcel, we cannot process your claim for the wrong product. We will validate your exchange request only after authorization, starting from the day you receive the package. We don’t offer any type of refund, only product exchanges are allowed. Agree to our return policy before making any purchase. Shipping and COD charges are non-refundable. For the designer section, there is no return, exchange, or refund policy. For co-ords sets, gown & anarkali, we will exchange only for size issues with the same product. We will not exchange products based on likes & dislikes.

Please mention your Order ID on the parcel.

Additional Conditions:

The product should have the original packaging and tags in place. Items without the original tags will not be accepted. Sarees with fall and edging would not be accepted for return or exchange. Customized products cannot be returned or exchanged. Products bought during sale or with any coupon or discount code are non-returnable, non-refundable & non-exchangeable. Once we receive your product at our warehouse, it will undergo Quality Check (QC). After verifying your parcel from our side, we will process your request.

Disclaimer: Model images are only representative. Slight variation in colour, fabric & work is possible due to lighting & flash during the photoshoot.

Note: Decoration material like tassels, purse, jewellery, and any other accessory showing in the image are not included with the product. Always check the description before purchase.

Note: Any dispute arising between the parties will be settled in Surat Court. Subject to Surat jurisdiction only.

Thank you for your understanding and cooperation.

Sincerely,

Ziara Clothing Co